Remote Administration - Check!
We use VNC connect to assist our end users and access network resources remotely. We needed a remote access tool to view our end users …
Starting at $3.39 per remote computer per month
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What is VNC Connect?
VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access…
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Popular Features
- Screen sharing (27)10.0100%
- Over-the-Internet remote session (29)9.191%
- Instant message (18)8.181%
- Initiate remote control from mobile (18)8.181%
Reviewer Pros & Cons
Pricing
Professional - Device Access
$3.39
Cloud
per remote computer per month
Enterprise - Device Access
$4.59
Cloud
per remote computer per month
Professional - Instant Support
$16.99
Cloud
per named technician per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.realvnc.com/en/connect/pric…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
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What is VNC Connect?
VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to.
VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to IT support.
VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to IT support.
VNC Connect Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
VNC Connect Video
VNC Connect - Overview
VNC Connect Competitors
- LogMeIn Pro by GoTo
- TeamViewer
- AnyDesk
- BeyondTrust Remote Support (formerly Bomgar)
VNC Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, French, German, Spanish, Portuguese |
Frequently Asked Questions
Reviewers rate Screen sharing highest, with a score of 10.
The most common users of VNC Connect are from Small Businesses (1-50 employees).
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(128)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
VNC Connect, a remote access tool, has proven to be a valuable solution for various user scenarios. Users have found that VNC Connect surpasses RDP connections in terms of remote access to branch computers, as it allows them to observe and learn from the actions performed by the IT department. It is also highly beneficial for sole proprietors who need to manage all aspects of their business remotely, including payroll processing, accounting, and document review for making business decisions. Additionally, VNC Connect is recommended for individuals who require easy access to their office computers while away from the office, enabling them to efficiently handle everyday tasks without relying on emails or instructions.
Organizations have embraced VNC Connect as a powerful tool for remote troubleshooting and support across different offices. It enables IT departments to resolve issues as if they were physically present in front of the computer. Likewise, it serves as a time-saving mechanism for providing fast and efficient support to end users throughout the organization, eliminating the need for technicians to travel between locations. RealVNC specifically addresses the challenge of monitoring advertisement players by allowing users to remotely view and control multiple screens from a single computer.
RealVNC is widely adopted by Computer Analysts working on an international platform, providing seamless access and support for authenticated machines on the network. Professional photographers utilize VNC Connect to conduct their business remotely by accessing their PC from an iOS device while traveling. For over 8 years, RealVNC has been a trusted remote access tool used across organizations to connect with servers and desktops, resulting in time savings and quicker issue resolution without requiring additional technicians.
The versatility of VNC Connect extends its usage beyond businesses. It serves as a convenient method for accessing office PCs remotely and facilitating local document printing while on the road. The compatibility of this software with various operating systems makes it accessible and versatile, ranging from older systems like Windows XP to the most modern ones. College campus staff rely on VNC Connect to provide efficient assistance to students during evenings and weekends, ensuring seamless access to computers. Additionally, small teams utilize this reliable remote support tool for troubleshooting issues both in-house and offsite.
VNC Connect has proven its worth during audiovisual events, enabling remote control of presentation laptops from a distant location. With its easy deployment, usage, and management, RealVNC Open 4.0 has been a preferred choice for over 8 years. Help Desk call centers benefit from VNC's lightweight package size and fast performance when remotely logging in and assisting users with software-related issues. Within organizations, VNC Connect is widely adopted by different personnel, ranging from IT department staff for remote access to engineers for collaborative tasks. It has also played a vital role during the pandemic, providing convenience and happiness to corporate users through screen sharing and remote support.
VNC Connect offers a powerful tool for various levels of users, allowing for quick and stealthy remote views and access. Users have found it particularly useful for managing home servers remotely, troubleshooting issues, and making necessary changes while away from home. It also enables organizations to connect to remote PCs in the field, facilitating centralized monitoring and operation of machinery spread across a large area.
Payment systems with Windows-based operating systems benefit from RealVNC's simple and easy remote support. The software's versatility extends to remote troubleshooting of servers and workstations, ensuring efficient issue resolution for users. Its compatibility with different operating systems, user-friendly interface, and stable performance make VNC Connect a widely used and highly recommended tool for remote access and control within organizations.
Individuals appreciate the convenience of controlling machines remotely using VNC Connect's iOS apps on their iPhones or iPads. Moreover, it serves as a preferred choice for connecting laptops to workstations while traveling due to its quickness, lightweight nature, and ease of use. In companies of all sizes, VNC Connect saves time and simplifies troubleshooting for IT departments with limited staff.
RealVNC stands out as a reliable solution utilized by small teams to troubleshoot issues for numerous users, both in-house and offsite. It offers an efficient method for accessing the main computer from other locations in web design companies, enabling easy updates to sites or hosting changes. Additionally, RealVNC is favored by Windows/Linux server administrators who require secure and efficient remote access for maintenance tasks on computers that are not constantly used.
Overall, VNC Connect is valued by users across industries and sectors for its ability to provide seamless remote access, efficient troubleshooting, and convenient remote support. With its wide range of applications and user-friendly features, it remains a go-to choice for those in need of reliable and versatile remote access solutions.
Versatile Solution: Users have found VNC Connect to be a versatile remote access solution, with multiple reviewers highlighting its ability to support multi-platform use and allow for remote connection to PCs and servers both within and outside the network.
Stable and Fast Remote Connection: Many users appreciate the stability and fast response of the remote connection provided by VNC Connect. They have noted that there is no lag, ensuring a smooth experience when accessing their remote machines.
Ease of Use: Reviewers have praised the simplicity and user-friendliness of VNC Connect. They have highlighted the simple website, installer, and minimal end user intervention required. The visually nice and unobstructed user interface makes it easy for users with varying levels of computer proficiency to understand and navigate.
Confusing User Interface: Many users have expressed frustration with RealVNC Connect's user interface, describing it as confusing and difficult to navigate. This has made tasks more challenging and time-consuming for some reviewers.
Difficult File Transfer: Numerous reviewers have reported that file transfer between computers using RealVNC Connect can be a cumbersome process. They have encountered difficulties in transferring files, experiencing slow speeds even with a fast internet connection.
Challenging New Computer Setup: Novice users, in particular, have found the setup process for new computers with RealVNC Connect to be quite challenging. This difficulty arises primarily from the firewall and router configuration requirements that need to be addressed during installation.
Based on user feedback, here are the three most common recommendations for VNC Connect:
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Users suggest purchasing the pro version of VNC Connect and trying out the trial version to determine the appropriate tier. This allows them to fully evaluate the features and capabilities before making a decision.
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It is recommended to compare VNC Connect with other remote desktop solutions to assess its value proposition, functionality, and cost-effectiveness. This helps users make an informed choice based on their specific requirements.
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Users advise reviewing all pricing options, including custom packages, and contacting RealVNC representatives for guidance. This ensures that users can explore the most suitable licensing plan for their organization.
These recommendations highlight the importance of exploring trial versions, comparing with competitors, and seeking guidance from RealVNC representatives when considering VNC Connect for remote access needs.
Attribute Ratings
Reviews
(1-24 of 24)Companies can't remove reviews or game the system. Here's why
December 19, 2023
Remote Administration - Check!
We use VNC connect to assist our end users and access network resources remotely. We needed a remote access tool to view our end users desktops from afar and to assist with regular maintenance task from all of our buildings. We also use VNC for our remote VPN service users as well and regularly use to check endpoints have been patched successfully.
- Remote administration
- File Sharing
- Keyboard and mouse emulation
- Cross platform support
- Sotfware/client updates
- Easier client installations
- More granular user modes
The VNC Connect is used within certain departments, especially the IT department. With the tool, it can allow anyone to remotely support anyone anywhere. This helps to increase the support level and user satisfaction. As the pandemic is not going anywhere, screen sharing and remote support tools have been giving a lot of convenience and happiness to corporate users.
- Screen sharing
- Remote desktop
- File transfer
- File sharing
- Mobile support.
- Able to remote desktop using smart devices.
- For connection support.
November 04, 2021
Awesome product for remote connectivity
I use it personally to connect my laptop to my workstation, while on travel away from my office
- Very easy to connect
- Graphics very smooth during connectivity
- Nothing that I can think of. Very pleased about using it.
November 01, 2021
Gets the job done
VNC Connect is used as a simple bare bones method to remotely access office PCs and for Sales to print documents locally when on the road. Controlling machines remotely using the iOS apps from iPhone or an iPad is very convenient. This program is quick, lightweight, and easy to use.
- Connects to other computers to perform a task remotely
- Remote access via mobile device
- Fast connection
- A fast internet connection is required for VNC to work smoothly
- Initial setup is a little complex
- Connecting to a machine with multiple connected monitors is difficult to scale
October 26, 2021
Best Solution for Remote Access of your computer!
I have used VNC at two different businesses. It was recommended by our IT guy. We were looking for a solution to have me and another employee work from home. We were able to access our work computers from anywhere including home and allowed us to be able to get work done from home and access the server. My other company I use it at is my web design company. It is a home business and sometimes I want to access my main computer from other locations to easily make site or hosting changes.
- Remote Work from Computer
- Always be able to connect as long as the computer is on even if it is in the login screen
- Mobile viewing of the computer
- Printing from the main computer to another device in the remote area you are at.
- Sometimes when printing an invoice it would look semi correct but the letters would be incorrect and sometimes symbols
- Sometimes there is lag but it is probably more on the internet and service I have
October 25, 2021
VNC Connect is all you need when you are on the beach
As a sole proprietor I use VNC connect to manage all aspects of my business from Home and when away from the office. I use VNC to process payroll, accounting, and review of documents for business decisions. VNC connect makes if very easy to connect to office computers to manage everyday items without having employees sending and receiving emails and instructions. I can print documents to printers for employees to give to customers, this helps to continue a secure office for personal information and forms not accessed by employees. I would recommend using VNC connect for anyone that needs to access your computer when you're away from your office.
- I can check for documents scanned by employees
- I can perform computer updates when not in the office
- Local programs are easy to use
- File transfer between computers is still difficult.
- New computer set up is a little difficult.
October 08, 2021
Great teaching tool!
We use VNC Connect in our IT department to remotely access branch computers in a way that allows the remote user to see what we are doing and therefore learn how to do it for themselves. We have found it to be a better tool than RDP connections for this reason.
- Multi-platform support
- Easy to use
- Inexpensive. Free for personal use.
- No drag and drop transfer between viewer app and remote desktop
- Need server version to be installed on the remote device
- No sending one-time invitation emails from the remote machine
October 05, 2021
Take the Wheel and Drive with VNC Connect
We've used to remote into students' and users' accounts along with our other tools. It is a great tool to use when you would rather do a quick and stealthy view and remote in. It is extremely powerful and offers users plenty of options for all levels of users. I've also used to manage home servers while I've been away from the house and need to troubleshoot or change settings.
- Stealth Mode
- Ease of Use
- Quick and Easy Learning Curve
- Tools and settings for advanced users
- More intuitive GUI
- Streamlined user guides
- Smaller Install Package
December 06, 2019
VNC Connect Review
VNC Connect is a solid remote support tool used by my staff. Since our team is small and we support many users we utilize remote support options as much as possible. We use it for remote troubleshooting, in-house and offsite and the product works reliably. We also use it during our audiovisual events to control presentation laptops. This enables us to remain out of sight and assist presenters with their presentations remotely from the back of the room.
- Remote connections in-house work flawlessly.
- Remote connections offsite work well - dependent on internet connections.
- Works extremely well with assisting remote presentations - no lag time.
- Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
- Panel colors are blah - I would like more eye-catching colors.
- A more consistent look with all platforms - like Mac & PC.
September 07, 2018
Extremely helpful client support software
I am quite frequently requested to provide support to my clients regarding their accounting system. In many instances it is much more convenient to connect to their computer and visually guide them. VNC Connect provides this with little effort allowing me to see their computer screens, understand what they have done in their software and help them properly record their transactions or prepared meaningful reports.
- Visually see their computer screens and the information needed to properly respond to their questions.
- Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
- Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.
- It would be helpful to have the ability to see multiple screens as opposed to scrolling over to a second screen.
- There have been times when the client's computer was requiring supervisor authorization to proceed and during this time, my screen was blacked out awaiting the client's computer to get past this authorization. It would be helpful to continue to see the screen and possibly be able to enter the supervisor password remotely.
September 07, 2018
VNC Got Me out of a Sticky Situation
Our organization uses VNC to connect to remote PCs in the field. We can connect to multiple PCs from one control room and monitor/operate machinery in real time. This machinery is spread across a large area and this one remote station allows for the monitoring and operation of each from one centralized location.
- VNC connections are very easy to understand and use.
- Ease of operation for less computer savvy staff makes for a good software to deploy on many different levels of PCs and laptops.
- The cost of VNC is not prohibitive.
- Some of the confusion of VNC upon installation is you need to be connected to the internet for it to function. This is not the case, but is unclear upon installation.
- The licensing model is not ideal for locations that do not use the internet and function off of the grid.
August 10, 2018
VNC Connect - Worth Your Time and Consideration
We have been users of RealVNC for over 8 years. During that time, it has allowed us to remotely connect to 1000 desktops and servers to resolve issues, install software, printers, etc., saving us many hours of driving time between sites and gives us a quicker response time to resolve issues. Without it, we would have had to hire at least one other technician. Now with VNC Connect, we can connect to desktops and servers that are not interconnected on our WAN. The software is very stable, easy to use and has many features that make remote support a snap. I also use it at home for after-hours support as well. The sales and support departments, when needed, has been exceptional. Great product with a great team behind it!
- Allow remote connection to pc and servers that are located within our WAN. The connection is stable with fast response (no lag)
- Allow remote connection to pc and servers that are located outside. The connection is stable with fast response (no lag)
- It allows chat function with the user, and pasting capability from local desktop and mapped a drive to the remote system.
- There is nothing I can think of that I really dislike about the product.
July 24, 2018
RealVNC Allows Remote Access Wherever My Customer Is
VNC is being used to allow company-wide and remote access to support our computer systems. It is an important tool for our IT department exclusively. It allows for the support of our remote users and every site our company owns across the United States.
- Allows remote access without the need for a pre-installed agent. Since our company has 4 sites located in Ohio, CA, and TX and outside sales that are always traveling, this means I can provide support right away instead of requiring a coordinated installation of an agent software.
- Allows connection with users on or off the network. Some of the people that require support often travel and require support wherever they are. VNC makes this available.
- Easy to use. The simple website and installer make remote support very simple to coordinate.
- Some support requires the installation of software. This is restricted in our organization to personnel with administrative privileges. VNC is unable to show the prompts that require the entry of credentials. This is a major hold-back.
June 25, 2018
VNC Connects You to the World
We tried VNC Connect for our organization and found really good features offered within the product. We even experimented with using it to remotely connect to a computer from our Los Angeles office to a computer in our Amsterdam office. VNC Connect really solves the problem of troubleshooting issues as if you're sitting right in front of the computer at that remote location.
- VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
- VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
- VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
- It would be nice for VNC Connect to add a feature to see multiple screens all in a single view. Then you can select which screen to look at to open as a second window. Currently, the multiple screen support only works by increasing the single window size.
- VNC Connect should provide a feature at the connection window to list a set of computers that it can detect with the agent running. This could be an auto scan feature with a setting where it can be turned on or off. Also, there can be an option to select an IP address range for the scan to occur. Then you can visually see a set of computers to select from to perform a remote access.
- VNC Connect should add a feature to remotely wake up/turn on computers that have the agent installed. It would be nice to be presented with a window showing a list of previously accessed computers with the agent. Computers that are on and running should have a different kind of icon compared to computers that are turned off. Then you can select the computer that is off and invoke a command to wake it up so you can remotely connect to it.
November 28, 2017
The only VNC you need.
VNC Connect is used across our entire organization, by a variety of different personnel. Our IT department personnel uses the software to remotely access local computers on our network, computer related problems are easily taken care of, therefore, saving costs and time spent dealing with computer issues. Our engineers use the software to connect to other people's computers to collaborate on different engineering tasks.
- What I like best about this software is the ability for our "remote" IT department to take control of my local computer to diagnose computer related issues.
- The software also supports encryption so I know the remote connection is secure.
- There is also a chat feature so we can talk to each other.
- I also like the file transfer capabilities of this software.
- I wish the software supported sound.
- I wish you see a list of all computers on the network instead of having to type in the IP address of a specific computer.
- The licensing model recently changed (and is much more complicated).
September 27, 2017
VNC - good in its day
We use VNC as the remote access tool of last resort, preferring to use either Avast/AVG's Cloudcare remote access tool or ScreenConnect (ConnectWise), which we have found to be an excellent alternative.
- Simple to install and administer
- Minimal end user intervention
- Robust
- Slow response times
- Occasional issues with screen handling
- Major problems with UAC (but not alone there!)
April 11, 2017
To RealVNC or to not RealVNC, that is the question
RealVNC is being used for a small subset of servers within my organization. We share the connections with the IT Department, as it provides a more secure and has better performance connecting to our servers than Remote Desktop. The quickness of connecting with a strong encryption lets us access tools and applications we need quickly and efficiently.
- Encryption (Paid version)
- Performance
- Reliability
- Visually nice and unobstructed simple GUI
- None!
October 09, 2015
RealVNC Couldn't Be Better!
I have been using RealVNC for years - I currently use it on my home server, which I have set up with Linux and X11VNC, and I use RealVNC to connect to it remotely (tunneled through SSH). The setup is super simple, and allows me to work on it as if I were sitting at the server working, no matter where I am. I have quite a few virtual machines that run under VirtualBox on this system, and it allows me to operate those with absolutely no issues as well. It's dependable and rock stable. Overall, I would highly recommend RealVNC, both the client and the server (on systems that support it). It has always done exactly what I needed it to - I couldn't ask for more.
- Remote connections to your existing desktop.
- Nothing I can think of.
We have many advertisement players in our campus. Since there are so many of them, we can't run around to see what's playing. And RealVNC resolves all the problems of running around to just see what's playing. We can see all players' screen in a computer. And of course, we can control all the players we want.
- We can connect to all the channel players.
- Just like sitting in front of those players.
- Only problem is that we can't remote to a computer if we are outside the local network, but can so do from home because I can just forward the port from the router. In the campus, it's too much trouble to get that configuration done.
Score 8 out of 10
Vetted Review
Verified User
RealVNC was used by the IT department to gain access to end user's computers in order to provide remote technical support.
- RealVNC's compatibility was fantastic. With RealVNC server running on a Windows PC you can connect to it using a number of various other clients, so you were not restricted client side to just one product.
- RealVNC was stable and had a small memory footprint, unlike many other remote assistance programs.
- RealVNC was very lightweight and had several options to make it work well on high latency, low throughput connections.
- RealVNC could definitely come with native encryption built in.
- RealVNC could use an overhaul with their UI in order to make it more user friendly.
December 09, 2014
14 year tech pro endorses REALVNC
Score 10 out of 10
Vetted Review
Verified User
I'm a Computer Analyst and Real VNC is being used to support all users remotely with software issues across and international platform in a migrating platform of Windows XP to Windows 7. It enables me to log into a machine that's authenticated to our network.
- It allows for security compliance with authenticated session which gives the user comfort that someone is not just logging into their machines anytime they want.
- It allow's me to manage and prioritize from my desk in a high demand department and extends my capabilities of being everywhere at once while going nowhere.. Working from my desk.
- You can solve minor or major issues and give the user the comfort of being at there desk on their computer.
- The only problem I see with real vnc is a user not having it installed. Fortunately, VNC is a part of all company built machines.
- I'd like the option to be able to view users with double screens involved without the users assistance of dragging items over to one screen.
May 06, 2014
RealVNC review
Score 3 out of 10
Vetted Review
Verified User
Administer machines across the organization with remote access without having to visit each machine onsite.
- Reliable, fast, and realtively easy to use.
- Setup is not for the novice user as firewall and router ports need to be properly configured.
- Security over internet is weak.
January 29, 2014
RealVNC is the king of remote desktop applications !!
Score 9 out of 10
Vetted Review
Verified User
In the past I used it to remotely connect to up to 7 workstations from a CyberCafe business.
Since this business was too far from my place it was very convenient to be able to do maintenance / tech support to these workstations from my place.
These workstations had Faronic's Deep Freeze application installed and the Deep Freeze console was in a server computer.
I remotely could connect to the Deep Freeze server console and from there do remote restarts, turn the computers off, etc.
After this I could give tech support to the customers of the CyberCafe or do routine maintenance
Since this business was too far from my place it was very convenient to be able to do maintenance / tech support to these workstations from my place.
These workstations had Faronic's Deep Freeze application installed and the Deep Freeze console was in a server computer.
I remotely could connect to the Deep Freeze server console and from there do remote restarts, turn the computers off, etc.
After this I could give tech support to the customers of the CyberCafe or do routine maintenance
- Fast response. It connects to the VNC clients very fast.
- It shows you the remote desktop as it is. Some other applications like teamviewer add a lot of unnecessary menus, buttons, etc.
- You can see the whole desktop screen size. Other applications restrict the desktop size by restricting the maximize button
- Very easy to share printers. No need to add extra drivers or special software.
- File transfer is really slooow. I only use it to transfer small files because even when having a fast internet connection (10Mbps or more) it takes a long time to transfer for example a 3MB MP3 file
- Sometimes when I connect from a Windows 7 machine to a Windows XP one the screen gets really crazy. You start seeing the remote desktop computer moving all around the places and a sense that it's floating.
- I have not found the root cause of this issue yet. Weird thing is that only happens randomly.
Score 10 out of 10
Vetted Review
Verified User
We have been using RealVNC Open 4.0 for over 8 years. We chose this software because the GNU General Public License allowed us to save on support costs. It is very easy to deploy, use and manage. Our Help Desk call center uses the software to remotely login to user's computer to assist user's in troubleshooting their software issues. The software package is very small, does not utilize much resources and runs very fast.
- Help Desk remote desktop administration. Custom software installation and deployment
- RealVNC Viewer is a very small program and can be installed easily on IT Help Desk workstations. Easy to use, no training required.
- Easy to deploy and configure firewall ports
- GNU Public License
- New version are no longer available with the GNU Public License
- RealVNC Open 4.0 lacks many features the new versions have
- RealVNC Open 4.0 default install conflicts with Windows Remote Desktop Connection.